[Pops]

This ties into a couple of other threads, how could the DMV remake itself a la Netflix vs Blockbuster?

[Pops]

No, I' not a privateer either, I'm thinking about more online or more kiosk-type self serve options maybe. Ca went to automatic DL renewals way back and I'm sure that knocked lots of people out of work but it saved the gov a substantial amount I'd think.

You and I both know we aren't putting the genie back in the bottle (oil back in the ground) and the sooner we start trying to remake the system the better.

[Ludi]

$this->bbcode_second_pass_quote('Pops', 'N')o, I' not a privateer either, I'm thinking about more online or more kiosk-type self serve options maybe. Ca went to automatic DL renewals way back and I'm sure that knocked lots of people out of work but it saved the gov a substantial amount I'd think.

You and I both know we aren't putting the genie back in the bottle (oil back in the ground) and the sooner we start trying to remake the system the better.

[BasilBoy]

$this->bbcode_second_pass_quote('pstarr', '')$this->bbcode_second_pass_quote('BasilBoy', 'p')starr: they don't have the mental capacity to see it. The system of indoctrination is rather powerful...

[Pops]

$this->bbcode_second_pass_quote('Ludi', 'O')k, but if you're going to deliberately put a bunch of people out of work what do you propose those people do for a living? Or would they just go on unemployment forever?

[Ludi]

Thanks for your response, Pops.

[Sixstrings]

$this->bbcode_second_pass_quote('Pops', 'T')his ties into a couple of other threads, how could the DMV remake itself a la Netflix vs Blockbuster?

[Pops]

$this->bbcode_second_pass_quote('Sixstrings', 'w')hat would humans do then eh?

[Blacksmith]

Like my Grandfather said, "Let them go on strike a little starvation will do them good."

[Sixstrings]

$this->bbcode_second_pass_quote('Pops', 'Y')ou act like I invented Netflix just so I could personally can all those clerks at Blockbuster.

Should I just pull up the covers and whine about the end of the middle class and the unfairness of it all?

[Sixstrings]

$this->bbcode_second_pass_quote('Blacksmith', 'L')ike my Grandfather said, "Let them go on strike a little starvation will do them good."

[Pops]

Not a thing six.

Yea, you're right, I don't know where it ends up as far as what people do for a living. I kind of think incomes will become more and more stratified between the highest and lowest and where that takes us can't be good.

[Expatriot]

$this->bbcode_second_pass_quote('Sixstrings', ' ')told me Democrats are for the working folks and that's who he was.

[Roy]

NC uses e-registration for renewals. Beats the crap out of waiting in line.

The local DMV outlet (the only one within 20 miles) was actually a private company contracting for the DMV. The state shut them down recently due to the private operator being corrupt and selling handicapped tags to people who weren't handicapped for a 'special fee'. Funny the lengths people will go to get preferred parking spaces but I digress.

Nice.

Now the closest office is 25 miles away.

[Pretorian]

$this->bbcode_second_pass_quote('Sixstrings', '')$this->bbcode_second_pass_quote('Pops', 'T')his ties into a couple of other threads, how could the DMV remake itself a la Netflix vs Blockbuster?

[Serial_Worrier]

Fortunately here in WA state, almost everything can be done online except for having to take a written driving test once in a great while(every 10 years) or make a new license(every 5 years due to photo update). But I hear in CA it's really really really awful.

[Pops]

What is it about CA which is so progressive in many ways that it can't simply phase these folks out?

I'm really not a privatizer, I'm really not. On other hand the CA DMV seems incapable of providing this service satisfactorily. I remember going into the DMV (or certain building depts) and marveling at the people who really seem to take their small area of authority and inflate it to use as a cudgel. I can understand customer service is sometimes a rough buiz but as we all know attitudes DO trickle down so it's easy to guess the level of consideration given to the "clients" by management in this organization.

I think it is a holdover from prior generations where for example, no one questioned a doctors' authority, back when teacher didn't give you a gold star for sitting quietly she gave you a rap across the knuckles if you didn't.

The IRS used to be exactly the same but 2 years ago I made a mistake on my forms and got a notice I owed money. I called to say they'd have to wait till I could rake it up and I spoke to a lady that was so nice is really surprised me. No threats or intimidating blah blah just very reasonable, I paid them before I said I would.

[dinopello]

Customer service comes down to the individual, at least in terms of how it makes you feel (regardless of whether they solved the problem or not). The worst, by far that I have ever had in terms of the organization being incapable of solving the problem is my recent experience with Verizon trying to get FIOS installed and the contract to be what they promised and the bill to reflect what the contract said. That company is so big and has parts that apparently don't communicate with one another, it took 5 months after placement of the order to get it all sorted out. But, everyone was cheerful and seemed eager to please - it just seemed like no matter how motivated the people were, the system was screwed up.