This is a feedack email I sent to my local Hospital. The direct charge to me £0. The indirect charge to the nation - a hell of a lot less than the US private model!
"My GP recently sent me to your hospital for a blood test and x-ray with no appointment. I must admit I was not looking forward to the visit and because I had no appointment I also anticipated a long wait. I decided to visit yesterday the 30th September.
My visit surpassed all expectations. After a one minute wait, the phlebotomist was very professional and pain was minimal. I duly arrived at X-ray North and after waiting a couple of minutes was again treated excellently by the radio-therapist.
I had finished both my treatments within 30 minutes, I hardly had a chance to open the book I had brought to read!
I was very pleasantly surprised with my visit and particularly the politeness shown by all staff, including the worker who was cleaning the external areas and car parks who greeted me on my arrival with a pleasant "Good morning".
I have spent considerable time travelling recently and many of the hotels and restaurants I used could learn a lot about customer service from you. Well done!"



