by gg3 » Fri 04 Aug 2006, 08:28:46
Todd, I work in the East Bay, California, and one of the things I do on new installs is turn up PRI circuits, so chances are I've spoken with someone in your location recently. Peek-a-boo!:-)
I've been in this industry since Strowger (step-by-step) and Crossbar switches were current, and I can troubleshoot switching and transmission issues -accurately- by ear. I've designed stuff that has been incorporated in the PBX & voicemail platforms made by a manufacturer that has > 40% of the PBX market in line size 20 to 100 extensions, and whose name is literally a household word. Most of the stuff I designed for those machines is telecommuter-related, and now it's in the platform for their entire global market. After I drop dead, Saint Peter might fill me in on how many cars I managed to take off the road with those features:-)
In point of fact I know well the outside plant problems up here. I didn't feel like badmouthing AT&T/SBC because a) a certain amount of it is inevitable in any urban area, b) your field techs are generally smart & capable, and c) as we say where I work, "technicians don't blame, they fix stuff."
It bugs me to no end when people badmouth the techs as if the trouble cases are their fault or as if everything is supposed to be fixed yesterday, and I do not let my clients get away with badmouthing your techs either.
A few years ago, we could count on clients on Market Street area of SF going down as soon as rainy season hit. Ground crosses were so common it wasn't even funny.
Earlier this year we had an absolute nightmare of a time with a bunch of outside plant issues for a particularly picky client in Fruitvale. It took three visits from your field crews to track all of it down. Two of the lines in question had intermittent high-impedance shorts due to rain, such that they would temporarily conduct when ringing current was applied. The obvious clue for this one was, caller hears half a ringback tone followed immediately by busy tone. Sometimes it would be half a ringback tone followed by a scratch, click, and disconnect.
Another thing that really pisses me off: When we get one of those cases, and the client blames it on the PBX and doesn't understand, or doesn't want to understand, that it's an outside plant problem. You probably know what it's like to deal with pain-in-the-ass cases who blame stuff on you that's outside your control. We get more than our share of that crap every time the rainy season starts and I enjoy it about as much as a case of diarrhea.
BTW, I know well about provisioning going all to hell when the rain starts. Simple line adds get backed up for two weeks. We handle all the AT&T/SBC orders for our clients at no cost to them for the simple reason that we want 'em done correctly and "civilians" don't know how to place orders propertly. So we get five to ten days out, on orders that are normally handled two days out, and clients love that about as much as diarrhea too. But we also explain to them that repairs come before installs, and they grit their teeth and deal with it.
In fact I never knew that the underground crews needed to blow out the methane before they could go down the manholes. Stands to reason though. I've been on the interconnect side all my life so I never worked outside plant except for a few minor spans (direct burial and overhead between buildings) in the context of PBX installs.
BTW, Connecticut was generally OK when I was there. I worked on Ericsson crossbar machines back in the early 80s and even the rural plant was in good shape in those days. Lightning was the thing that everyone dreaded of course, but I don't recall any cases where switches got burned. Sorry to hear that the place went from SNET to snot.
Re. the gas-hungry trucks: At the turn of the last century, field crews typically went out on horse/wagons, and even on bicycles. Surely you've seen those pictures of guys laden down with open-conductor wire and wooden-cased local battery magneto telephone sets. Not a fun way to get around but it could be done again in urban areas if needed. Bicycle trailers. In point of fact I did that experiment about 15 years ago to see how it would work. It worked. It was a hot sweaty pain in the butt but the work got done. Nowadays it would be pedal/electric hybrids, see also the Twike.
Meanwhile let's please not re-create the old Bell/Interconnect flame wars here. I could tell you my share of stories from those days when the Bell guys would deliberately vandalize the inside cable facilities in buildings that were going over to interconnect key systems & PBXs: 25-pair cables cut off flush with the walls and suchlike. Understood that we on the interconnect side were unwelcome competition, but in those days it really did seem that deregulation was going to make things better overall. We expected that overall quality would rise. Instead what happened was that the technology got better but the foof-factor also rose like methane at a bad restaurant, and reliability overall took a huge hit.
For example when computer network people try to stick their fingers into the telephones. And clients who want to treat their PBX as a subspecies of their computer network. We call that "civilian interference." Inevitable result is the quality of service goes down the toilet. I'm dealing with a case like that right now. Client company is also a well-known name in their industry, and they insist on having their desktop support guys handle routine adds/moves/changes on the PBX, and of course it's all gone to hell and they guy in charge of IT says everyone tells him the phone system stinks. OTOH when clients take a hands-off approach and call us for everything including extension name changes, we can maintain the equipment to standard and keep the grade of service high and everyone happy.
I truly detest what has happened to transmission standards in the public's mind since cellphones have become commonplace. "Hello, what did you say?, are you still there?" every third sentence. I can demonstrate that the sound quality was better seventy years ago, by simply hooking up a couple of 70-year-old phones (take your choice of Western Electric 202, early WE 302, AE 41, etc., or GPO/UK 164, 232, or 332) to a Strowger PAX switch, and people say "yeah that sounds better than a cellphone." You have to go back to upright desk stands ("candlestick phones") with solid-back transmitters, i.e. 1925 and earlier, to get to the point where hard-wired sounds worse than modern cellular.
Doly, here's the difference of opinions on post-petroleum telecom: Todd is looking at things from the perspective of the maintaining the present types and degrees of technology. I'm looking at it from the perspective of how the network was built from the very beginning when petroleum was not an issue.
I say we can still have telephones post-petroleum but we may have to revert to 1930s technology, and I say that's not impossible. Who's right? Who knows? Only time will tell. Meanwhile my community in the woods will still have a functioning local system, as will any of our neighbors who care to buy in.