by TWilliam » Fri 09 Jan 2009, 03:47:17
BRILLIANT.
When I first began working as an auto mechanic back in the early 80s, I started out at a GM dealership. One of the first tasks you usually learn in a dealership shop is a 'Pre-Delivery Inspection' of vehicles newly arrived from the manufacturing facility, which included things like removing dust covering from upholstery, making sure all the lights and switches functioned, checking fluid levels and tire pressure, etc.
I was absolutely appalled by the evidence I saw in virtually EVERY truckload of vehicles that hit the lot of either apparent ineptitude, disinterest in, or outright hostility toward delivering a quality product. Misaligned doors, trunks and hoods; sh!tty paint jobs including primer showing through at times; clamps, fasteners, covers, trim etc. either missing or unsecured; deliberate sabotage such as beer bottles or tools inside doors or body panels (people hate rattles in new cars), or purposefully shorted wiring. To this day I still remember one electrical issue that gave one of the techs fits for a couple of days. Eventually his troubleshooting lead him into pulling down the steering column, and scratched into the paint on the inside of one of the column anchor brackets were the words "What the f`ck are you looking here for?" (I kid you not.) The problem was eventually tracked down to a pair of crossed wires under the passenger side dashboard.
I also got to know one of the lead techs pretty well, and he told me stories about touring the plants up in Michigan when he was sent there for continuing training, about meeting a lot of the UAW folks. He said they were mostly a bunch of alcoholics and junkies. Said he saw people more than once shooting up while on breaks or drinking on the line.
I won't even get into the crappy engineering and sh*t quality materials I saw first hand on a daily basis while working on vehicles. I left after about three months, went to work for a Toyota dealership and never looked back. They do Pre-delivery Inspections too, and in ten years with them I never once saw ANY of that kind of crap with their vehicles.
People wonder why the Japs have kicked our @sses in automotive for 30 years. I don't wonder, at all. I know why. And the really sad thing? We taught them how...
"It means buckle your seatbelt, Dorothy, because Kansas? Is goin' bye-bye... "