[MD]

I sent the following email through a generic web contact box to a software company. I received the credit with a friendly apology 72 minutes later.

I don't know about your experiences, but I've had some real challenges working with customer service. It seems like I've discovered an effective button to press . . . or maybe I just got lucky.

The email:
"I've just been charged for a renewal that I don't want. Your web site was unhelpful. Please refund the charges and cancel the subscription. I'll only ask once, and don't throw any burdensome procedures at me or my next call goes right to my credit card company and I'll challenge the charges there. I've no time for this."

The only information I gave them was my email address!

Satisfaction!

[MD]

The typical conversation:

After fifteen minutes on hold:

"Thank you for calling, my name is Aldeen, how may I assist you?

"Hi, I'm sorry, I didn't catch your name?"

"Alndeer, how may I assist you today?

"I've just been billed for a software renewal that I don't want. I'd like to cancel my subscription please."

"May I have your account number please."

"I'm sorry, I didn't get that, could you repeat please . . . "

-ad infinitum-

[PolestaR]

$this->bbcode_second_pass_quote('MD', 'T')he email:
"I've just been charged for a renewal that I don't want. You're web site was unhelpful. Please refund the charges and cancel the subscription. I'll only ask once, and don't throw any burdensome procedures at me or my next call goes right to my credit card company and I'll challenge the charges there. I've no time for this."

The only information I gave them was my email address!

Satisfaction!

[MD]

$this->bbcode_second_pass_quote('PolestaR', '')$this->bbcode_second_pass_quote('MD', 'T')he email:
"I've just been charged for a renewal that I don't want. You're web site was unhelpful. Please refund the charges and cancel the subscription. I'll only ask once, and don't throw any burdensome procedures at me or my next call goes right to my credit card company and I'll challenge the charges there. I've no time for this."

The only information I gave them was my email address!

Satisfaction!

[Jack]

I never even bother with the e-mail. I just go to the credit card company.

I use American Express, and they treat me very, very well.

[PrairieMule]

Pay Attention Texans,

I spent 30 min Monday trying to pay my TXU electric bill over the phone. Apparently debt cards do not work in the Phillippines
or at least mine does not. I recieved excellent pain the ass service from a call center outside of Manilla.

I just gave up and went to Kroger paid it, and I paid for it with my debt card.